SAYNARY Terms of Service

Reference translation. The Korean original prevails in case of any difference.

Effective date: October 11, 2026 · Version 1

Article 1 (Purpose)

These Terms set out the conditions and procedures for using the SAYNARY service (the "Service") provided by 주식회사 메타뷰 (MetaVu Inc.; brand: MetaVu (메타뷰); the "Company"), and the rights, obligations and responsibilities of the Company and its users.

Article 2 (Definitions)

Article 3 (Posting and Amendment of the Terms)

1. The Company posts these Terms at the bottom of the Service's first page and in the app under Settings > Terms & Policies.
2. The Company may amend the Terms to the extent permitted by applicable law. When it does, it sets the effective date and the reason for the change and announces them by app banner and email from 7 days before the effective date. Changes that are unfavorable to users or important are announced from 30 days before.
3. For important changes, a consent screen after sign-in shows the summary of the changes and the full text and asks for your consent. If you do not agree, you may stop using the Service and delete your account, and you may export your data before doing so.

Article 4 (Accounts)

1. An account is created when you enter your email, password and name (and the organization name for an organization), agree to these Terms and the Privacy Policy, and complete email verification. You may also sign up through an invitation link from an organization admin.
2. Persons under 14 years of age may not sign up. If it is confirmed that a person under 14 has signed up, the Company may suspend the account and delete the information.
3. You must enter accurate information and manage your password and device sign-ins yourself. If you think your account has been compromised, change your password right away and notify the Company. You can review and revoke signed-in devices and browsers under Settings > Devices.
4. For security, sign-in is locked for 15 minutes after 5 consecutive failed attempts.
5. You must not sign up with another person's email address or information.

Article 5 (Contents of the Service)

The Company provides the following features. Details follow the guidance on the app and web screens.

1. Recording (phone, watch, PC, simultaneous recording on several devices) and importing files from other apps and recorders
2. Speech recognition (transcription), speaker separation, precise re-transcription, recording status alerts
3. AI minutes, briefs, summaries and titles, AI context correction, Ask AI (about one recording or several), briefings and period summaries
4. Memory that collects action items, decisions, issues and commitments; projects; unified search; calendar entries
5. Voiceprints (only with separate consent)
6. Share links, file export, email summaries, and sending to external services you connect (Google Calendar, Notion, Slack, webhooks)
7. Organization features: member and team management, visibility policies, admin recording lists, summaries and questions, access logs, retention periods, legal hold

Article 6 (Fees)

1. The Service is currently provided free of charge. However, there are monthly AI usage limits set by the Company (recording time for which AI minutes are created, the number of Ask AI questions, etc.), which you can check on the Service screens.
2. If you exceed a limit, for the rest of that month AI may be replaced by rule-based summaries or AI questions may be restricted. Recording and transcription remain available.
3. An organization may register and use its own Claude API key. In that case the organization is responsible for the fees for that key and for complying with Anthropic's terms of use.
4. Paid plans have not been decided yet. If paid services are introduced, the fees and the payment and refund terms will be set separately and announced in advance, and fees will be charged only if you separately agree.

Article 7 (Lawfulness of Recording and Notice to / Consent of the Other Party — the User's Responsibility)

1. You decide whether to record and whose conversation to record. The user who records is responsible for the recording being lawful.
2. The Korean Protection of Communications Secrets Act prohibits recording conversations between other people that are not public. You must not record conversations in which you do not take part (for example, secretly recording a conversation among other people while you are away). Violations may lead to criminal penalties.
3. Recording a conversation in which you take part as a party is generally not punishable under the Protection of Communications Secrets Act. However, recording without the other party's consent may, depending on the circumstances, give rise to civil liability such as infringement of the right to one's voice or privacy, or may violate workplace or industry rules (e.g. duties to announce that a consultation is recorded).
4. The Company therefore asks you to do the following:
   • Before recording, tell the other party that you are recording and why (record-keeping, AI summaries), and obtain their consent where possible. You can show the other party the app's recording notice screen.
   • Tell the other party when you record a phone call as well.
   • When importing files from other apps or recorders, you must confirm "I have the right to upload this recording (I am a party to the conversation or obtained consent)", and you must not confirm this untruthfully.
5. Recordings may contain personal information of other people, such as the other party to the conversation. When you share, send or export recordings, you must take care not to infringe those people's rights.

Article 8 (Organization Workspaces and Admin Access)

1. In an organization, organization admins and team leads can view members' recordings according to the visibility policy set by the organization.
   • Recordings visible to the "organization" or "team": the person who recorded, organization admins, and the team lead of the recorder's team
   • "Only me" (private) recordings: only the person who recorded (if the organization allows private recordings)
   • Ordinary members cannot see other people's recordings (except when received through a share link).
2. If the organization requires members' consent, members can create recordings only after reviewing and accepting the notice. When the notice changes, consent is asked again.
3. When an admin or team lead opens someone else's recording, an access log is kept, and the person who recorded can check who can see each recording and the access log on the recording's privacy screen.
4. An organization may set policies on retention periods, the use of external AI, external sharing, voiceprints, permitted integrations, legal hold and more.
5. The organization is responsible for informing its members and obtaining any necessary consent so that viewing and managing members' conversations complies with the Personal Information Protection Act, labor laws (consultation with a labor-management council may be required regarding employee monitoring) and other laws.
6. When an organization owner deletes the organization, all of its recordings are permanently deleted after a 30-day grace period. During the grace period members' access is blocked and only owners can export.

Article 9 (Prohibited Conduct)

You must not:

1. Use the Service to record or secretly listen to non-public conversations between other people
2. Import files you have no right to record, or falsely confirm that right
3. Enroll another person's voiceprint without their consent, or falsely confirm that consent was obtained
4. Use recordings, transcripts or AI output to defame others, invade their privacy, or stalk, harass or discriminate against them
5. Use another person's account, device tokens or share links without permission
6. Hack the Service, circumvent its security measures, or disrupt its operation with excessive automated requests
7. Use the Service to violate laws or infringe the intellectual property rights of the Company or third parties
8. Use the Service or AI output as is to train other AI models or to build a competing service

If a violation is confirmed, the Company may, after prior notice (or after the fact in urgent cases), stop the sharing of the content concerned or restrict or suspend use. You may object to such measures.

Article 10 (Limits of AI Output and Your Review)

1. The Service's transcription, speaker separation, minutes, summaries, answers, correction suggestions and speaker / voice recognition are results produced automatically by artificial intelligence. Misheard words, missing content, wrong speakers and summaries that differ from the facts can occur.
2. The Company shows the source evidence (recording time and utterance) with each AI output and marks "needs source check" when the evidence cannot be found in the original, but this does not guarantee accuracy.
3. For important decisions — contracts, amounts, legal, medical, tax or investment matters, personnel evaluations, discipline, etc. — always have a person check the original (recording and transcript) before use. General knowledge added by AI ("good to know") is reference information that is not in the recording and does not replace professional advice.
4. The Company is not responsible for consequences of using AI output as is or sending it to others, unless the Company acted intentionally or negligently.
5. How AI processing works and its limits are described in detail in the AI Notice.

Article 11 (Rights to Content)

1. The rights to content you create with the Service, such as recordings, transcripts and AI output, belong to you (or to the right holder determined by the organization you belong to).
2. The Company processes content only to the extent necessary to provide and maintain the Service (storage, transcription, AI processing, search indexing, backups, transfers you request).
3. The Company does not use your recordings or conversation content to train AI models. Only if you separately consent to training use in the settings and your organization allows it may they be used, within the scope of that consent, to improve the Service's judgment features (off by default).

Article 12 (Sharing and External Transfer)

1. Share links exist only if you create them, and stop opening once the period you set has passed or you delete them. Anyone who receives a link can view the shared content without signing in, so share with care.
2. Email summaries and sending to Google Calendar, Notion, Slack or webhooks happen from your account only if you connect and enable them yourself. Content left in an external service after sending follows that service's policies, and events or pages already sent remain even after you disconnect.
3. Sharing and external transfer are restricted for recordings for which the organization has blocked external sharing or in which security keywords were detected.

Article 13 (Changes to and Suspension of the Service)

1. The Company may change, add or end features to improve the Service. It announces in advance when it removes or changes features that are important to users.
2. The Service may be temporarily suspended because of equipment inspection or replacement, failures, natural disasters, or failures of external services (AI, telecommunications, cloud). The Company announces this in advance where possible, otherwise afterwards.
3. If the Company ends the entire Service, it announces this at least 30 days in advance and lets you export your data during that period.
4. If the network drops during a recording, the recording is kept on the device and uploaded once connected. However, parts may not be recorded because of insufficient device storage, the app being force-closed, the microphone being taken by another app, etc., so please check the recording status alerts.

Article 14 (Deletion, Trash, Data Export and Account Deletion)

1. Trash: A deleted recording moves to the trash and is permanently deleted after 30 days. Until then you can restore it or delete it permanently right away. Recordings deleted when an organization's retention period ends also go through the trash (7 days). Recordings under legal hold cannot be deleted.
2. Export my data: Under Settings > Account > "Export my data" you can download a ZIP file with the recordings you made (transcripts, minutes, cards, chats and, if selected, audio), memory, calendar events, settings and account information. The file can be downloaded for 7 days.
3. Account deletion: When you confirm your password under Settings > Account > "Delete account", sign-ins, devices and integrations are revoked immediately and share links stop. If you sign in again within the 7-day grace period you can cancel the deletion; after 7 days your recordings and related data, voiceprints, integration information and account are permanently deleted.
4. When an organization member deletes their account, their recordings are deleted or transferred to the organization owner according to the organization's policy. Recordings under legal hold remain with the organization.
5. If there are other members, an organization owner must transfer ownership before deleting their account.

Article 15 (The Company's Obligations)

1. The Company complies with applicable laws and these Terms and endeavors to provide the Service reliably.
2. The Company protects your personal information in accordance with the Privacy Policy.
3. The Company handles your opinions and complaints in good faith and informs you of the outcome.

Article 16 (Restriction of Use)

If you violate Article 9 or the law, the Company may, depending on the severity, issue a warning, restrict some features, suspend use or terminate the agreement. It informs you of the reason and duration, and you may object by writing to support@metavu.io.

Article 17 (Limitation of Liability)

1. The Company is not liable for damage caused by reasons beyond its control, such as natural disasters, reasons attributable to you, problems with your device or network, or failures of third-party services.
2. The Company is not liable for disputes arising because you did not observe the lawfulness of recording (Article 7) or infringed the rights of others. If the Company receives a claim from a third party because of this, you must cooperate to hold the Company harmless.
3. With respect to services provided free of charge, unless applicable law provides otherwise, the Company is liable only for damage caused by its intent or gross negligence.
4. This Article does not limit liability arising from the Company's intent or gross negligence, or liability that cannot be excluded by law.

Article 18 (Dispute Resolution and Jurisdiction)

1. Please send questions and complaints about the Service to support@metavu.io. The Company will respond in good faith and endeavor to resolve them.
2. The laws of the Republic of Korea apply to these Terms and the use of the Service.
3. Lawsuits between the Company and a user shall be filed with the court having jurisdiction under the Korean Civil Procedure Act.

Article 19 (Company Information)

Addendum

These Terms take effect on October 11, 2026.